• 7 ways customer services and ecommerce should work together

    24 Nov 2017 Dominic Comments Off on 7 ways customer services and ecommerce should work together

    I recently wrote a piece summarising the benefits of focusing on customer retention vs customer acquisition. The latter can be expensive and does not guarantee bringing in customers who will place repeat business with you. The customers who DO place repeat business with you are your bread and butter – it is this base you […]

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  • Listening to your customers

    1 Aug 2017 Dominic Comments Off on Listening to your customers

    listening to customers

    I have been very busy recently working with a new retail client hence the lack of updates recently however as part of the work I am currently doing, I thought I would share some thoughts on one area of E-Commerce which both my new client and plenty of previous clients under invest in and one […]

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